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  • DKSH pharmaceuticals

    Reach new Asian markets with your pharmaceutical products

  • OTC & Consumer Health

    Expand your business in Asia’s fast growing over-the-counter and consumer health segments

  • DKSH Medical Devices

    Tap into the opportunities of the quickly developing Asian medical device market

Healthcare Growing healthcare businesses across Asia

DKSH is a leading provider of Market Expansion Services for pharmaceutical, over-the-counter (OTC), consumer health and medical device companies seeking to grow their business in Asia. We provide a wide range of integrated and customized solutions, including registration, market entry studies, marketing and sales, redressing, physical distribution, as well as invoicing and cash collection.

Headquartered and publicly listed in Switzerland, we have a strong local healthcare presence in 13 Asian markets: Brunei, Cambodia, China, Hong Kong, Korea, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand and Vietnam.

In our 150 years in Asia, we have built a capillary distribution network of unique scope and depth that includes 150,000 professional healthcare outlets such as hospitals, clinics, doctors, pharmacies, drugstores, dentists and optical outlets. We can also tap into our network of retail outlets if required and develop new channels, such as e-commerce.

With the deep market knowledge provided by our 9,200 healthcare specialists, as well as our commitment to international quality standards and corporate compliance, we set the benchmark in Asia.

Market Expansion Services across the healthcare industry Deep industry expertise in all markets

What DKSH can do for you Trusted partner for healthcare companies

Whether you are completely new to, expanding within or already well-established in Asia, we allow you to focus on your core competencies while driving your growth across the region. We understand that one size doesn’t fit every situation. With our deep industry expertise and broad local knowledge, we can develop customized and integrated solutions for your business success across Asia.

We currently support and represent 380 clients from the healthcare industry, including companies like Bristol-Myers Squibb, Roche, Alcon, Medtronic, Sanofi and Bayer.

They understand the need to partner with a seasoned expert that has a deep understanding the market, has strong connections with customers and key stakeholders and, most importantly, can get their product into the hands of the end-consumers. We are committed to delivering the results you need to be successful. This is why, on average, our clients work with us for more than ten years and at least three Asian markets.

We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new and existing markets by providing access to high-quality products, staff training and customer services, like consignment inventory management.

For companies wishing to license out products in the Asian markets, we are a proven partner through stand-alone entities such as Medinova, Favorex and BiO-LiFE brand-owning businesses based in Switzerland and Asia.
 

Our services at a glance

We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support and product launches to full services for mature and non-core brands. Under our full service solutions business model, we take charge of the whole value chain. Or work with us on selected services.

Growth strategies based on real data
Our client managers know how to turn real-time data into new business opportunities.

Services we provide include:

  • Market attractiveness assessments
  • Regulatory feasibility assessments
  • Product launch planning
  • Market entry planning
  • Artwork and labeling consulting
  • Access to real-time market insight tools
  • Market feedback monitoring

Building brands and driving sales
We link unique cultural and market intelligence to a disciplined and proven marketing and selling model. Standardized brand planning processes enable us to execute comprehensive marketing campaigns that support the growth of your brands. Our in-house trained sales force with deep industry and brand-building expertise enjoy a proven track record of success.

Services we provide include:

  • Product and promotion management
  • Doctor facing activities
  • Channel and customer management
  • Category management
  • Key account management
  • Headcount hosting
  • Trade activation through workshops and education activities
  • Merchandising and field marketing
  • Telemarketing
  • Below-the-line and above-the-line advertising
  • Public relations activities
  • Event management
  • Stock reporting and planning
  • Consignment inventory management (at client and customer level)
  • Order tracking and processing
  • Kit assembly sterilization and loan set coordination

Professional supply chain management
We run our extensive logistics infrastructure with capillary distribution efficiently and professionally. Our facilities and fleet are subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Services we provide include:

  • Custom clearance and importation
  • Redressing, relabeling, co-packing
  • Warehousing
  • Order processing and fulfillment
  • Transportation and delivery
  • Invoicing
  • Credit and collection management
  • KPI reporting
  • Clinical trial logistics
  • Cold chain management
  • Professional tender administration
  • Product recall management

Support during the entire sales process
We offer a range of after-sales services and support to ensure top quality standards, fast problem resolution and the ability to establish a high-value image.

Services we provide include:

  • Customer services through DKSH Customer Care Center
  • Pharmacovigilance (clinical safety data management)
  • Technical after-sales services for capital expenditure equipment
     

Specialized regulatory consultancy
We provide registration and regulatory consulting services for pharmaceutical, bio-chemical and over-the-counter (OTC) products as well as medical devices, food supplements and cosmetics.

Our regulatory affairs experts with pharmaceutical, medical device and scientific background maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests. Clients benefit from having a single regional point of contact for all regulatory matters.

Services we provide include:

Pre-registration:

  • Market attractiveness assessments
  • Regulatory feasibility assessments
  • Product launch planning
  • Market entry planning
  • Artwork and labeling consulting

Registration:

  • Dossier preparation
  • Compliance check
  • Dossier submission
  • Registration follow-up and monitoring
  • Product sample submission
  • Regulatory approval

Post-marketing:

  • Marketing Authorization (MA) holding, maintenance and transfer
  • Variations (minor an major)
  • Renewal
  • Advertising compliance check

Specialty services:

  • Technical services

Operational services

Why partner with DKSH

Clients choose to work with DKSH for a number of reasons

  • DKSH delivery

    Our healthcare experts go the extra mile for your success

  • DKSH delivery

    We deliver your products directly to more healthcare channels in Asia  

  • DKSH in-depth market knowledge

    We create localized strategies based on in-depth market knowledge

  • Hospital reception

    We can duplicate success across our Asian markets

  • DKSH employee compliance inventory check

    As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations

  • Warehouse weight checking

    Our quality experts safeguard the integrity of your products across the value chain

  • DKSH modern tools

    We empower our sales force with modern tools to grow your business

  • DKSH office

    We gain further efficiency through operating one of the largest SAP platforms in Asia

  •  IT room

    We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans

  • DKSH customer care

    We have a proven track record of bringing marketing and sales success to our clients

Did you know that...?

Facts and figures

Success stories

  • Alpecin Shampoo Factory

    Healthy hair with Dr. Wolff’s Alpecin

    Dr. Wolff, a German research-based consumer health company, chose DKSH to establish its well-known hair brand Alpecin in Asia, starting in Hong Kong, without having its own local presence. DKSH’s unrivaled market coverage in Hong Kong and its relationships with chain drugstores allowed a fast product launch.

  • Flooding in Thailand

    Flooding in Thailand - continue operating at 99%

    DKSH Healthcare Thailand was able to maintain service levels during the severe flooding in Thailand in 2011, helping all our business partners to overcome the crisis.

  • Bringing healthy lifestyle products to mainland China

    In June 2007, a framework cooperation agreement was signed between the company and DKSH China, which established a strategic partnership and paved the way for DKSH to bring healthy lifestyle products to this fast-growing market.

  • DKSH Hong Kong to further strengthen brands

    DKSH and one of the world's leading pharmaceutical companies enjoy a dynamic, flourishing partnership in Hong Kong. The client appointed DKSH Hong Kong to manage two more of its well-known brands recently.

  • DKSH Taiwan wins back key client

    DKSH Taiwan, providing speedy recruitment of qualified staff and other services, won back a key client who is a global leader in consumer health, prescription medicines, and vaccines.

  • Excellent teamwork enables first-rate implementation

    One of the world’s leading providers of ophthalmic products markets surgical, lens care, pharmaceuticals, and medical devices to the global market. DKSH Taiwan quickly gained an understanding of their needs and recreated the work process to deliver top-quality services.

The business performance of our brand in the Hong Kong market has been tremendously successful. There is no doubt that the strategic thinking and diligent operation of the team in DKSH have contributed to the substantial growth and penetration of our brand in the local market.

Eduard R. Dörrenberg, Managing Director, Dr. Wolff-Gruppe