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  • DKSH pharmaceuticals

    Reach new Asian markets with your pharmaceutical products

  • OTC & Consumer Health

    Expand your business in Asia’s fast growing over-the-counter and consumer health segments

  • DKSH Medical Devices

    Tap into the opportunities of the quickly developing Asian medical device market

Healthcare Growing healthcare businesses across Asia

DKSH is a leading provider of Market Expansion Services for pharmaceutical, over-the-counter (OTC), consumer health and medical device companies seeking to grow their business in Asia. We provide a wide range of integrated and customized solutions, including registration, market entry studies, marketing and sales, redressing, physical distribution, as well as invoicing and cash collection.

Headquartered and publicly listed in Switzerland, we have a strong local healthcare presence in 13 Asian markets: Brunei, Cambodia, China, Hong Kong, Korea, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand and Vietnam.

In our 150 years in Asia, we have built a capillary distribution network of unique scope and depth that includes 150,000 professional healthcare outlets such as hospitals, clinics, doctors, pharmacies, drugstores, dentists and optical outlets. We can also tap into our network of retail outlets if required and develop new channels, such as e-commerce.

With the deep market knowledge provided by our 9,200 healthcare specialists, as well as our commitment to international quality standards and corporate compliance, we set the benchmark in Asia.

Market Expansion Services across the healthcare industry Deep industry expertise in all markets

What DKSH can do for you Trusted partner for healthcare companies

Whether you are completely new to, expanding within or already well-established in Asia, we allow you to focus on your core competencies while driving your growth across the region. We understand that one size doesn’t fit every situation. With our deep industry expertise and broad local knowledge, we can develop customized and integrated solutions for your business success across Asia.

We currently support and represent 380 clients from the healthcare industry, including companies like Bristol-Myers Squibb, Roche, Alcon, Medtronic, Sanofi and Bayer.

They understand the need to partner with a seasoned expert that has a deep understanding the market, has strong connections with customers and key stakeholders and, most importantly, can get their product into the hands of the end-consumers. We are committed to delivering the results you need to be successful. This is why, on average, our clients work with us for more than ten years and at least three Asian markets.

We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new and existing markets by providing access to high-quality products, staff training and customer services, like consignment inventory management.

For companies wishing to license out products in the Asian markets, we are a proven partner through stand-alone entities such as Medinova, Favorex and BiO-LiFE brand-owning businesses based in Switzerland and Asia.
 

Our services at a glance

We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support and product launches to full services for mature and non-core brands. Under our full service solutions business model, we take charge of the whole value chain. Or work with us on selected services.

Market entry

We use our in-depth market knowledge and insight to open up new markets for your products.

Our market entry services include:

  • Registration
  • Market research and competitor analysis
  • Importation and customs clearance

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.

Demand creation services we offer:

  • Sales and marketing teams
  • Key account management
  • Brand management
  • Category management
  • Promotion management
  • Telemarketing and telesales
  • Media relations
  • Staff hosting    

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

  • Order taking or processing
  • Redressing
  • Warehousing
  • Transportation
  • Forward and reverse logistics
  • Inventory management
  • Consignment inventory management
  • Order fulfillment/delivery
  • Special delivery
  • Return management
  • Named patient supplies
  • Clinical trial logistics

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

  • Credit control, invoicing and collection
  • Tender management
  • Pharmacovigilance

Activation and measurement

We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.

Activation services we provide include:

  • Trade marketing
  • Field marketing (merchandising, brand activation, in-store services, shopper engagement, mystery shoppers, promoter advisors)

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

  • Market insights
  • Measurement surveys

Specialized regulatory consultancy

We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:
Pre-registration:

  • Regulatory feasibility assessment
  • Labeling requirement assessment

Registration:

  • Dossier preparation
  • Compliance check
  • Product sample submission
  • Dossier submission
  • Registration follow-up and monitoring
  • Regulatory approval

Post-marketing:

  • Marketing Authorization (MA) holding, maintenance and transfer
  • Variations (minor and major)
  • Renewal
  • Advertising compliance check

Specialty services:

  • Technical services
  • Operational services

Why partner with DKSH

Clients choose to work with DKSH for a number of reasons

  • DKSH delivery

    Our healthcare experts go the extra mile for your success

  • DKSH delivery

    We deliver your products directly to more healthcare channels in Asia  

  • DKSH in-depth market knowledge

    We create localized strategies based on in-depth market knowledge

  • Hospital reception

    We can duplicate success across our Asian markets

  • DKSH employee compliance inventory check

    As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations

  • Warehouse weight checking

    Our quality experts safeguard the integrity of your products across the value chain

  • DKSH modern tools

    We empower our sales force with modern tools to grow your business

  • DKSH office

    We gain further efficiency through operating one of the largest SAP platforms in Asia

  •  IT room

    We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans

  • DKSH customer care

    We have a proven track record of bringing marketing and sales success to our clients

Did you know that...?

Facts and figures

Success stories

  • Alpecin Shampoo Factory

    Healthy hair with Dr. Wolff’s Alpecin

    Dr. Wolff, a German research-based consumer health company, chose DKSH to establish its well-known hair brand Alpecin in Asia, starting in Hong Kong, without having its own local presence. DKSH’s unrivaled market coverage in Hong Kong and its relationships with chain drugstores allowed a fast product launch.

  • Flooding in Thailand

    Flooding in Thailand - continue operating at 99%

    DKSH Healthcare Thailand was able to maintain service levels during the severe flooding in Thailand in 2011, helping all our business partners to overcome the crisis.

  • Bringing healthy lifestyle products to mainland China

    In June 2007, a framework cooperation agreement was signed between the company and DKSH China, which established a strategic partnership and paved the way for DKSH to bring healthy lifestyle products to this fast-growing market.

  • DKSH Hong Kong to further strengthen brands

    DKSH and one of the world's leading pharmaceutical companies enjoy a dynamic, flourishing partnership in Hong Kong. The client appointed DKSH Hong Kong to manage two more of its well-known brands recently.

  • DKSH Taiwan wins back key client

    DKSH Taiwan, providing speedy recruitment of qualified staff and other services, won back a key client who is a global leader in consumer health, prescription medicines, and vaccines.

  • Excellent teamwork enables first-rate implementation

    One of the world’s leading providers of ophthalmic products markets surgical, lens care, pharmaceuticals, and medical devices to the global market. DKSH Taiwan quickly gained an understanding of their needs and recreated the work process to deliver top-quality services.

The business performance of our brand in the Hong Kong market has been tremendously successful. There is no doubt that the strategic thinking and diligent operation of the team in DKSH have contributed to the substantial growth and penetration of our brand in the local market.

Eduard R. Dörrenberg, Managing Director, Dr. Wolff-Gruppe