Once your product or service is sold, Business Line Service takes over responsibility. This way we ensure that our customers have access to a competent service force that is available and ready whenever and wherever they are needed.
What DKSH can do for you
Feel at ease with our professional and reliable after-sales services, carried out by our highly trained experts, engineers, programmers, and technicians, with round-the-clock service as the rule. Our services range from calibration, installation, configuration and commissioning, to application engineering, modifications, and production process reviews to improve efficiency and capacity, and quality assurance and control (out-of-box control, functional testing, warranty on repair services, etc.). They further include warranty services, emergency breakdown, repair, and maintenance service programs; spare parts programs such as Vendor Managed Inventory or factory store to cut delivery times; training, seminars, and demonstrations.
Our services at a glance
Our teams conduct frequent preventive maintenance cycles based on machine checklists. This involves replacement of wear-and-tear parts, re-adjustment and re-calibration, data management, and additional technical advice.
We provide emergency service for all equipments sold through our company or through other channels. We give technical assistance via telephone, conduct customer visits and offer a remote service. We also solve machine malfunctions and return the machine to normal operation. As a rule, we provide a 24/7 emergency service that lets you concentrate on your core-business.
Extended warranty service
Our mobile service teams repair components, equipments, and whole machines and systems.
Installation and commissioning
We install machines and equipments at your sites. Our commissioning program includes on-site training for operators and maintenance staff.
Our engineers and technicians execute technical audits in order to enhance machine availability and improve utilization to assure an efficient production process. We also calibrate laboratory equipment and validate equipment especially for the food and pharmacy industries.
Overhaul and refurbishment
We upgrade equipment and conduct machine checks. If necessary we involve technicians directly from suppliers for supervising purposes.
Spare parts management
Profit from our state-of-the-art programs such as Vendor Managed Inventory or factory store to cut delivery times.
Training, seminars and demonstrations
After installing a machine in our customer’s location, our engineers and technicians give in-depth seminars to instruct all users.