With over 1,250 specialists, including more than 500 service engineers, DKSH Technology serves a customer base of over 25,000 companies. It operates in 18 markets from 80 business locations and is supported by more than 25 showrooms and demo labs.
Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asian reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.
As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia, Europe and America and customers in Asia, enabling suppliers to expand their markets and provide customers with access to products from around the world.
If you manufacture technology products and wish to expand your business into Asia then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.
When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.
Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.
Through best-in-class after-sales services, we ensure the long-term success of brands and products.
Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.
To ensure that the equipment we supply to our customers functions at peak performance at all times, we have established service centers in the vicinity of Haneda Airport near downtown Tokyo as well as in Kobe to cover the Kansai region. The centers' specialist technicians, extensively trained by the equipment manufacturers, provide nationwide coverage, creating a prompt and effective after-sales service network. To minimize downtime, our service centers maintain a sophisticated logistic resource and a comprehensive inventory of spare parts. The centers are equipped with a testing lab and demonstration rooms, to support customers’ troubleshooting efforts by providing information and operator training. Our service centers also provide top-quality maintenance service to ensure high performance of equipment during its total lifetime.
Because of our more than 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders
Our indepth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets
Our regional footprint is unique in this industry and enables us to create significant synergies across regions
We take charge and are accountable for our actions and outcomes. Clearly defined processes and focused teams further ensure that clients get tangible results from the start
Clients want to work with DKSH as no other company in this market can provide the same level of sales and service professionalism
We employ the best professionals in all areas of the technology industry, just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth
By connecting with our well established local network, clients can tap into the full potential of their target market without having to invest in fixed local infrastructure, thereby minimizing risk
We ensure best practices can be shared to increase operational efficiency and effectiveness.
We combine local knowledge, culture, relationships and individual sales and service skills with state-of-the-art systems, a customer relationship management tool and our in-house service management tool
We are happy to have DKSH, the leading provider of scientific solutions in Southeast Asia, as partner for bringing our innovative and patented technology into the labs of this emerging part of the world. We think DKSH with its long experience and highly-qualified professional staff will be able to have a large success while introducing the Postnova FFF Platform in the Asian growth markets.Thorsten Klein, CEO, Postnova Analytics