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DKSH Medical Devices

DKSH is the leading growth partner for medical device companies in Asia. Our experts provide customized Market Expansion Services that include marketing and sales, distribution, regulatory consulting and specialized services like consignment inventory management.

With our expert therapeutic knowledge and long-standing relationships, we provide unrivalled reach into various hospital environments, including operating theaters, day surgery clinics, outpatient surgery units, dental clinics and diagnostic laboratories. Our fast and efficient distribution service includes medical consumables, round-the-clock delivery of life-saving products, as well as after-sales services for capital expenditure equipment. A compliant approach with all legal requirements ensures that the quality of your product is guaranteed throughout the value chain.

Headquartered and publicly listed in Switzerland, our local experts provide services to medical device companies in eleven Asian markets: Cambodia, China, Hong Kong, Korea, Laos, Malaysia, Myanmar, Singapore, Taiwan, Thailand and Vietnam.
 

What DKSH can do for you Trusted partner for medical device companies

Growing disposable income and increasing attention to quality brings great business opportunities for medical device companies in the region. At the same time, the segment is undergoing constantly changing requirements, a competitive environment and increasingly strict regulations. It is therefore vital to work with an experienced partner that understands the complexity of the medical devices market.

Having been at home in Asia for 150 years, we have developed a deep understanding of the market. No matter the stage of your expansion into Asia, our experts can help grow your medical device business. We define a customized growth strategy that meets your business needs.

We have a proven track record of growing the business of leading international and local medical device companies in Asia. These include manufacturers of medical devices, disposables, capital expenditure equipment, in vitro diagnostics, orthopedics, cardiac devices, wound care, hospital supplies, diagnostic imaging, ophthalmic, endoscopy, dental care and patient monitoring solutions. Some of our current clients include Alcon, Baxter, Johnson & Johnson LifeScan, Medtronic, Roche Diagnostics and Straumann.

We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new existing markets by providing access to high-quality products, staff training and customer services like consignment inventory management at the customer level.
 

Our services at a glance

We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support, product launches to full services for mature and non-core brands. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.

Market entry

We use our in-depth market knowledge and insight to open up new markets for your products.

Our market entry services include:

  • Registration
  • Market research and competitor analysis
  • Importation and customs clearance

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.

Demand creation services we offer:

  • Sales and marketing teams
  • Key account management
  • Brand management
  • Promotion management
  • Telemarketing and telesales
  • Staff hosting

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

  • Order taking or processing
  • Redressing
  • Warehousing
  • Transportation
  • Forward and reverse logistics (recall management)
  • Inventory management
  • Consignment inventory management
  • Order fulfillment/delivery
  • Special delivery (urgent delivery)
  • Return management
  • Named patient supplies
  • Clinical trial logistics

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

  • Credit control, invoicing and collection
  • Tender management
  • Pharmacovigilance
  • Technical after-sales services for capital expenditure equipment

Activation and measurement

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

  • Market insights
  • Measurement surveys

Specialized regulatory consultancy

We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:
Pre-registration:

  • Regulatory feasibility assessment
  • Labeling requirement assessment

Registration:

  • Dossier preparation
  • Compliance check
  • Product sample submission
  • Dossier submission
  • Registration follow-up and monitoring
  • Regulatory approval

Post-marketing:

  • Marketing Authorization (MA) holding, maintenance and transfer
  • Variations (minor and major)
  • Renewal
  • Advertising compliance check

Specialty services:

  • Technical services
  • Operational services

Why partner with DKSH

Clients choose to work with DKSH for a number of reasons

  • DKSH delivery

    Our healthcare experts go the extra mile for your success

  • DKSH in-depth market knowledge

    We create localized strategies based on in-depth market knowledge

  • Hospital reception

    We can duplicate success across our Asian markets

  • DKSH employee compliance inventory check

    As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations

  • Warehouse weight checking

    Our quality experts safeguard the integrity of your products across the value chain

  • DKSH modern tools

    We empower our sales force with modern tools to grow your business

  • DKSH office

    We gain further efficiency through operating one of the largest SAP platforms in Asia

  •  IT room

    We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans

  • DKSH customer care

    We have a proven track record of bringing marketing and sales success to our clients

Key facts about DKSH in Medical Devices

DKSH has a proud history of serving healthcare companies in Asia

We serve more than 80 medical client accounts across 11 countries in Asia

More than 100 dedicated marketing and sales experts in the medical device segment

We employ more than 25 consignment inventory management specialists in the region

We manage more than 24,500 SKUs in medical devices

Success stories

  • DKSH distribution and inventory management deliver first-rate services and healthy growth

    DKSH has developed a unique service offering for the medical devices industry, enabling clients to shift from self distribution to an outsourced model without having to worry about quality standards or costs.

  • Excellent teamwork enables first-rate implementation

    One of the world’s leading providers of ophthalmic products markets surgical, lens care, pharmaceuticals, and medical devices to the global market. DKSH Taiwan quickly gained an understanding of their needs and recreated the work process to deliver top-quality services.