Media release

DKSH Honored With two Regional SAP Awards

DKSH Honored With two Regional SAP Awards

DKSH has earned two SAP awards, one recognizing its excellence in the category Best Customer Experience Management” and the other as the winner of the newly introduced “Sustainability Award”.

Kuala Lumpur, June 23, 2022 ‒ The Corporate Shared Services Centre of DKSH Holdings (Malaysia) Berhad has recently emerged as the winner of two regional “Best Run” awards organized by SAP.

As one of the world’s leading enterprise application providers, SAP hosted the award ceremony to celebrate leading organizations in Southeast Asia that have emphasized new ways of thinking, adapted to new norms, and deployed technologies that set the benchmark for others to follow.

DKSH has won the accolades for “Best Customer Experience Management” together with the “Sustainability Award”, the latter being a new award, introduced to highlight an exemplary customer that has adopted SAP technologies to innovate and disrupt industries to drive greater business outcomes.

Read more about the specific initiatives that distinguished DKSH as winner of both awards below:

  • The Future Maker Sustainability Award:
    This award acknowledges DKSH’s redesign and optimization of its warehouse operation processes, resulting in a 50% productivity increase of receiving trucks and queue reduction as well as a reduction of 29 million kms driven and 18,300 tons of CO2. This achievement is a significant progress towards DKSH’s 2030 sustainability targets.
    Watch the video of the acceptance speech here.
     
  • The X Factor Best Customer Experience Management:
    DKSH has earned this award for building an online Product Information Management (PIM) system to create and standardize digital product contents. This system helped the company to accelerate its digital footprint in Asia and Europe and drive digital experiences for its business partners, such as Healthcare’s DKSH Connect+ and Performance Materials’ DKSH Discover.
    Watch the video of the acceptance speech here.

SAP also recognized DKSH with a “Certificate of Appreciation” for being a “Key Business Leader” among the top 3 Malaysian Key Business Leaders who had participated in advocacy activities on SAP’S reference engagement platform.

Hong Kok Cheong, Managing Director of SAP Malaysia, commented: “We are heartened by the trust placed in us and feel a great sense of fulfillment that DKSH can realize its business aspirations with the latest and greatest technologies from SAP. As industry leaders, both DKSH and SAP are constantly striving to stay ahead of the curve. And we are pleased that our journey together started 25 years ago. We at SAP are pleased and honored to have served – and continue to serve – our role as DKSH’s trusted technology partner.”

Sam Oh, Chief Information Officer, DKSH Corporate Shared Services Center and member of the Executive Committee, said: “In early 2020, we built an online Product Information Management (PIM) system to create and standardize digital product contents. By leveraging the SAP Commerce Cloud, we have seen increased activities in the chemical business by 900%, digital leads by 500%, 45% increase in customers and a 48% increase in order value for our eCommerce business.”