DKSH's Business Unit Performance Materials, a leading distributor of specialty chemicals and ingredients, has released a major upgrade to Discover, its innovative digital customer portal.
Media release
Zurich, September 24, 2021 – DKSH Performance Materials leveraged its internal talents to further develop Discover in collaboration with its own chemical experts. Discover+ is the first digital platform of its kind, developed by chemical specialists for chemical specialists.
Since it launched only one year ago, and despite the effects of the COVID-19 pandemic, Discover has:
· Increased DKSH Performance Materials' digital business by over 260% (compared with the pre-COVID-19 era)
· Gained over 70,000 unique users across 25 markets in Asia, Europe, and the USA
· Generated over 9,000 digital leads
· Created over 4,000 customer accounts (with over 1,000 new buying customers gained across all markets)
· Started over 1,000 projects with business partners
With 24/7 access, companies can tap into a rapidly growing database of over 10,000 specialty chemicals and ingredients from over 650 approved providers, receive regulatory guidance, and connect directly with dedicated chemical experts and formulation specialists.
With Discover+ users can:
· Experience a new and improved interface
· Compare products by supplier, function, application, and more
· Locate and connect with all 48 DKSH innovation centers around the world
· Access cutting-edge new formulations
Thomas Sul, Co-Head Business Unit Performance Materials, DKSH, commented: “Discover was a huge success in its first year, allowing us to better connect with our customers and meet their needs during the ongoing COVID-19 pandemic. We decided to accelerate our investment in this one-stop-shop and take it to the next level with a major upgrade, providing an unparalleled digital experience for our partners.”
Through analytics, real-time market intelligence and digital marketing, DKSH offers a state-of-the-art digitalization service without disruption for its business partners.
Look out for more Discover+ features coming soon, including online ordering and tracking. Visit us now at www.dkshdiscover.com
For further information, please contact:
About DKSH
DKSH’s purpose is to enrich people’s lives. For more than 150 years, we have been delivering growth for companies in Asia and beyond across our Business Units Healthcare, Consumer Goods, Performance Materials and Technology. As a leading Market Expansion Services provider, we offer sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 32,450 specialists, generating net sales of CHF 10.7 billion in 2020. The DKSH Business Unit Performance Materials distributes specialty chemicals and ingredients for food, pharmaceutical, personal care and various industrial applications. With 48 innovation centers and regulatory support worldwide, we create cutting-edge formulations that comply with local regulations. With around 1,260 specialists, the Business Unit generated net sales of CHF 1.1 billion in 2020. www.dksh.com/pm