Fast moving consumer goods DKSH supermarket customer

DKSH is the leading partner for fast moving consumer goods companies in Australia. We help standout products and brands secure a place in the supermarket, as well as other major channels including food service, convenience, online and more. We specialise in building relationships between retailers, brand owners and manufacturers, and pride ourselves on being agile and flexible. This means we can create a bespoke offer to suit each of our partner’s requirements. Our partners face challenges and opportunities that are as unique as their products themselves!

We offer a full service model with end to end support in relationship management, marketing, logistics, warehousing and financial management.

What DKSH can do for you Securing your brand on the supermarket shelf

Whether you are new to Australia or have an established presence in the region, our expertise helps to open up and create sales growth opportunities for you. We understand that your business and needs are unique. This is why we develop customised and integrated solutions for your business success, providing an end to end service which starts with opportunity analysis and market entry strategies right through to the warehousing and logistics.

We have an excellent track record in building the sales and distribution of brands while providing operational and supply chain benefits too. Our experience and networks ensures optimum efficiency and helps us achieve attractive trade terms. We use our distribution network, knowledge of the market and long-term relationships with customers to ensure speed-to-market and increase visibility and availability of your products. We keep you relevant in this competitive market.

Key categories served by DKSH

We work with extraordinary brands and manufacturers across a range of on grocery categories and on trend sub- categories and segments to make their products thrive in the Australian marketplace. Examples include:

  • Baby food
  • Bakery
  • Beverages
  • Condiments
  • Frozen 
  • Juice
  • Health    
  • Snack foods
  • Herbs and Spices
  • Vegetarian
  • Soup

Our services at a glance

DKSH is your one-stop-shop for FMCG companies looking to grow their business in Australia. Under our full-agency business model, we take charge of the whole value chain. You can also work with us on selected services.

  • We perform a feasibility study including positioning, market strategy and channel selection
  • Product, trademark and packaging compliance
  • Trade engagement
  • “Go to market” road map including marketing and promotional plans
  • Initial pipefill orders and continual monitoring of forecast model
  • Customer new line forms
  • Official trade and consumer launch
  • Demand planning and forecasting
  • Optimise the allocation of resources including outsourcing less critical or efficient activities in the supply chain process
  • Key account management
  • Brand management
  • Purchasing and warehousing
  • Stock, debt collection and claims management
  • Growth strategies
  • Brand positioning (including creative platforms and packaging designs)
  • New product development and portfolio planning
  • We offer friendly and helpful customer service, including product complaints and technical support.

Why partner with DKSH Our partners tell us they choose to work with us for a number of reasons

  • Nandos

    We love working with extraordinary products and brands

  • Oatly

    We understand that your business and needs are as unique as your products themselves

  • Fever-Tree

    We give international, new and emerging products unparalleled cut through in an increasingly competitive market

  • We manage your trading relationship; from key account management through to field sales, merchandising and in-store execution

  • We help you navigate the logistics challenge that is Australia, and provide a supply chain and finance service of military precision

  • Little Bellies

    We provide highly strategic brand re-positioning processes and develop relevant portfolio plans

  • Frys

    We’re experts at managing brands through the process of responding to the increasing needs of emerging growth categories and retailer opportunities

Success stories

  • DKSH Grocery Connect is proud to be Nando’s grocery partner

    In our 13-year partnership, together we have increased the brand’s sales five-fold, making Nando’s the number one hot sauce brand in Australia.

  • Little Bellies - a wonderful example of a niche category delivered to the mainstream supermarket.

    DKSH Grocery Connect works with Little Bellies to source their product from expert organic manufacturers around the globe, while balancing that with the large-scale requirements of Australia’s major retail supermarkets.

  • Tasty gourmet flavors of MONIN sips into Malaysian shores

    More Malaysians can now enjoy the tasty gourmet flavors of MONIN

    Premium French brand MONIN collaborated with DKSH to further expand its gourmet flavored beverages into the competitive hotel, restaurant and café market segment in Malaysia.

  • Beiersdorf’s brands enjoy smooth marketing efficiency in Singapore

    Beiersdorf brands enjoy smooth marketing efficiency in Singapore

    Improved field marketing and better utilization of human resources result in increased sales for Beiersdorf’s products in Singapore.

  • Buttercup stays smooth and top in Malaysia

    Buttercup stays smooth and top in Malaysia

    Creative marketing engagement with consumers and retailers helps Buttercup to maintain the leading market share in Malaysia.

  • Warehousing services help leading Japanese consumer goods company increase efficiency in Taiwan

    Warehousing services help leading Japanese consumer goods company increase efficiency in Taiwan

    Leading Japanese consumer goods company in Taiwan improves operational efficiency and raises profitability by outsourcing warehouse facilities to DKSH.

Did you know that…?

FMCG Facts Figures DKSH Infographic