Our services

Market entry
We use our in-depth market knowledge and insight to open up new markets for your products.

Our market entry services include:

• Registration
• Market research and competitor analysis
• Importation and customs clearance

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its life cycle.

Demand creation services we offer:

• Sales and marketing teams
• Key account management
• Brand management
• Category management
• Promotion management
• Media relations
• Staff hosting

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

• Order taking or processing
• Redressing
• Warehousing
• Transportation
• Forward and reverse logistics
• Inventory management
• Consignment inventory management
• Order fulfillment/delivery
• Return management

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

• Credit control, invoicing and collection

Activation and measurement

We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.

Activation services we provide include:

• Trade marketing
• Field marketing (merchandising, brand activation, in-store services, shopper engagement, mystery shoppers, promoter advisors)

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

• Market insights
• Measurement surveys

Specialized regulatory consultancy
We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:

Pre-registration:

• Regulatory feasibility assessment
• Labeling requirement assessment

Registration:

• Dossier preparation
• Compliance check
• Product sample submission
• Dossier submission
• Registration follow-up and monitoring
• Regulatory approval

Post-marketing:

• Marketing Authorization (MA) holding, maintenance and transfer
• Variations (minor and major)
• Renewal
• Advertising compliance check

Specialty services:

• Technical services
• Operational services