DKSH is transforming healthcare logistics in Northern Thailand through the rollout of its first satellite distribution center, with plans to expand the model nationwide. By placing supply hubs closer to where care happens, DKSH empowers frontline medical teams to respond quickly, maintain smooth operations, and ultimately, deliver timely and effective patient care.
Challenge
Ensuring timely access to critical medical supplies can be a complex task in a country as geographically diverse as Thailand. Even with DKSH’s strong national logistics infrastructure, hospitals in Northern Thailand occasionally experienced delays in receiving certain types of medical equipment, particularly for urgent or last-minute procedures. In high-pressure situations, these delays and coordination gaps were sometimes unavoidable, creating challenges for healthcare teams striving to deliver rapid, effective care.
Approach
To address this, DKSH introduced a satellite distribution center model, starting in Chiang Mai, where operational gaps were most critical. By positioning supply hubs closer to hospitals and care facilities, DKSH created a system that enables medical teams to access essential equipment almost instantly – keeping operations smooth and patient response times fast.
These regional hubs drastically shortened delivery times from days to as little as two hours, allowing hospitals to receive equipment on-demand. The system is supported by digital ordering and tracking platforms and managed by DKSH healthcare specialists who maintain proactive communication with hospital teams.
Result
The launch of DKSH’s satellite distribution model transformed how hospitals in Northern Thailand access critical medical supplies. Hospitals across the region now report significantly improved responsiveness and reliability. The new approach has helped eliminate equipment delays during urgent procedures, reduce staff workload, and ensure care teams are better prepared for emergencies.
Beyond immediate operational benefits, this initiative strengthens Thailand’s healthcare infrastructure and supports the country’s broader vision of becoming a leading medical and wellness hub in the region.