In Southeast Asia, retailers often offer around 10 e-wallet options, and in India, merchants manage up to 100 e-wallets. Most are not interoperable, creating pain points for consumers, travelers, and SMEs sourcing regional supplies. The Mastercard Borderless Payments Report shows that 61 percent of SMEs in 15 countries, including China, India, Singapore, and the Philippines, sourced more suppliers internationally in 2023 than 12 months ago.
SMEs need to know when payments reach a supplier, and payment providers are improving process efficiency and cost transparency. The ASEAN Payment Connectivity Initiative aims to develop “faster, cheaper, safer, more transparent cross-border payment systems to support regional economic growth”. Singapore is piloting real-time QR code payments with Indonesia and Malaysia for sending and receiving funds and making transactions. More regional pilot programs will be introduced in 2024.