• LabVantage entrusts DKSH to bring its Laboratory Information Management System to the APAC region

    LabVantage entrusts DKSH to bring its Laboratory Information Management System to the APAC region

  • DKSH Technology Product database

    Find the right product for your business, see the wide range of options at Business Unit Technology

  • Scientific Instrumentation

    Servicing innovative manufacturers of high-end analytical and life science equipment

Technology

With nearly 1,700 specialists, including more than 650 service engineers, DKSH Technology operates in 16 markets and is supported by more than 39 showrooms and demonstration labs.

Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asia Pacific reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia Pacific, Europe and North America and customers in Asia Pacific, enabling suppliers to expand their markets and provide customers with access to products from around the world.

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Market Expansion Services across the technology industry Deep industry expertise in all markets

Scientific Instrumentation

Complete portfolio of instruments, general equipment, consumables, applications and services

What DKSH can do for you

If you manufacture technology products and wish to expand your business into Asia Pacific then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.

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Two men operating machine

Our services at a glance

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.
 
Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

 

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. 
 
From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.

Our products

DKSH employee working with machinery

Why partner with DKSH

  • Our Business Model

    Because of our more than 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders

  • Haas recycling solutions

    Our indepth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets

  • DKSH employees

    Our regional footprint is unique in this industry and enables us to create significant synergies across regions
     

  • Hong Kong

    We take charge and are accountable for our actions and outcomes. Clearly defined processes and focused teams further ensure that clients get tangible results from the start

  • Employee working on machine

    Clients want to work with DKSH as no other company in this market can provide the same level of sales and service professionalism

  • DKSH employees in a laboratory

    We employ the best professionals in all areas of the technology industry, just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth

  • DKSH presentation

    By connecting with our well established local network, clients can tap into the full potential of their target market without having to invest in fixed local infrastructure, thereby minimizing risk

  • DKSH employee on training

    We ensure best practices can be shared to increase operational efficiency and effectiveness.

  • DKSH employees

    We combine local knowledge, culture, relationships and individual sales and service skills with state-of-the-art systems, a customer relationship management tool and our in-house service management tool

  • IT room
    Regular and customized reporting ensure our clients get transparency with respect to project pipelines, sales activities and market coverage as well as market share development

Did you know that...?

Facts and figures

Success stories

  • Enhanced Therapeutic Labs Keep Australians Healthier and Safer

    Enhanced Therapeutic Labs Keep Australians Healthier and Safer

    DKSH’s laboratory information management systems from LabVantage Solution was the final piece of the puzzle to ensure that one of Australia’s leading Government Health Organization can keep up with the rapidly evolving market demand.

  • Coffee Café Relies on Espresso Consistency to Keep Consumers Happy in China

    Coffee Café Relies on Espresso Consistency to Keep Consumers Happy in China

    When a postal service provider gets involved in the coffee retail industry, there is surely going to be plenty of excitement and buzz in the market. China Post’s Post Coffee venture quickly resulted in millions of social media posts and online curiosity about its offerings.

  • COVID-19 Testing Solution Keeps Water Utility and Port Services Flowing in New Zealand

    COVID-19 Testing Solution Keeps Water Utility and Port Services Flowing in New Zealand

    With critical water and port services in danger of being delayed by the COVID-19 pandemic in New Zealand, DKSH moved quickly to supply the necessary turnkey employee testing and surveillance solutions to these utility service providers.

  • Electric vehicle charging stations power up shopping mall parking facilities in Hong Kong

    Electric Vehicle Charging Stations Power Up Shopping Mall Parking Facilities in Hong Kong

    Electric vehicle (EV) charging stations are becoming a must-have for parking facilities in shopping malls and business premises. By providing this feature in their properties, a leading real estate management company was able to leapfrog ahead of the competition to become a benchmark for the sector in Hong Kong.

We are happy to have DKSH, the leading provider of scientific solutions in Southeast Asia, as partner for bringing our innovative and patented technology into the labs of this emerging part of the world. We think DKSH with its long experience and highly-qualified professional staff will be able to have a large success while introducing the Postnova FFF Platform in the Asian growth markets.

Thorsten Klein, CEO, Postnova Analytics

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