Pharmaceuticals

Dr. Varun Sethi

Vice President, Healthcare, Commercial Outsourcing and Cluster Head

+60 3 7882 8888
Fax +60 3 7882 8688
Contact Email
DKSH Malaysia Sdn Bhd (4476-U)
B-11-01, The Ascent, Paradigm, No. 1, Jalan SS7/26A, Kelana Jaya
47301 Petaling Jaya, Selangor Darul Ehsan
Malaysia
  • Factsheet Healthcare
    (PDF, 698 KB)
  • Download Business Unit Healthcare brochure for more information
    (PDF, 459 KB)
DKSH pharmaceuticals

DKSH is the leading growth partner for pharmaceutical companies in Asia. Our experts provide a range of integrated Market Expansion Services across the entire value chain, ranging from registration through to marketing, promotion and distribution.

Our capillary network reaches more than 130,000 hospitals, clinics, pharmacies, doctors and drugstores in Asia. Products are transported, stored and distributed efficiently thanks to our unmatched capacities and expertise in the region. Our solid infrastructure and dedication to compliance and quality reduces business risks for our partners.

We are committed to delivering the results you need to be successful. That’s why we continuously invest in our sales and marketing organization, which is fully embedded in our operations. Our teams work with clear measurements, activity-driven KPIs and standardized brand planning processes across the region. They are supported by regional Sales and Marketing Excellence and Business Development teams, allowing us to duplicate success across markets.

Headquartered and publicly listed in Switzerland, our local experts provide services to pharmaceutical companies in 13 Asian markets. 
 

What DKSH can do for you Trusted partner for pharmaceutical companies

With a fast-growing middle class and several markets opening up, Asia offers great opportunities for pharmaceutical companies. However, the region faces a constantly changing regulatory framework, pressure on government budgets and an influx of non-generic and counterfeit products.

In this highly complex market, we use our market and industry expertise to develop customized growth strategies for pharma companies of any size. We understand that one size doesn’t fit every situation. This is why we develop customized and integrated solutions for your business success across Asia.

DKSH sales pharmaceuticals

Whether you are looking to launch in a new market or increase sales of products nearing the end of the life cycle, DKSH is your reliable and trustworthy outsourcing partner. Some of our current pharmaceutical clients include Bayer, Bristol-Myers Squibb, Roche and Sanofi.

We also help customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new and existing markets by providing access to high-quality products, staff training and customer services, like consignment inventory management at the customer level.

For companies wishing to license products in the Asian markets, we are a proven partner through stand-alone entities such as Medinova, Favorex and BiO-LiFE brand-owning businesses based in Switzerland and Asia.
 

Our services at a glance

We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support, product launches to full services for mature and non-core brands. Under our full service solution business model, we take charge of the whole value chain. You can also work with us on selected services.

Market entry

We use our in-depth market knowledge and insight to open up new markets for your products.

  • Our market entry services include:
  • Registration
  • Market research and competitor analysis
  • Importation and customs clearance

Demand creation, distribution and fulfillment

Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.

Demand creation services we offer:

  • Sales and marketing teams
  • Key account management
  • Brand management
  • Awareness campaigns
  • Telemarketing and telesales
  • Media relations
  • Staff hosting

We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).

Distribution services provided by DKSH include:

  • Order taking or processing
  • Redressing
  • Warehousing
  • Transportation
  • Forward and reverse logistics
  • Inventory management
  • Consignment inventory management
  • Order fulfillment/delivery
  • Special delivery
  • Return management
  • Named patient supplies
  • Clinical trial logistics

We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.

Our fulfillment services include:

  • Credit control, invoicing and collection
  • Tender management
  • Pharmacovigilance

Activation and measurement

Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.

We provide the following measurement services:

  • Market insights
  • Measurement surveys

Specialized regulatory consultancy

We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.

Regulatory services we provide include:
Pre-registration:

  • Regulatory feasibility assessment
  • Labeling requirement assessment

Registration:

  • Dossier preparation
  • Compliance check
  • Product sample submission
  • Dossier submission
  • Registration follow-up and monitoring
  • Regulatory approval

Post-marketing:

  • Marketing Authorization (MA) holding, maintenance and transfer
  • Variations (minor and major)
  • Renewal
  • Advertising compliance check

Specialty services:

  • Technical services
  • Operational services

Why partner with DKSH

Clients choose to work with DKSH for a number of reasons

  • DKSH delivery

    Our healthcare experts go the extra mile for your success

  • DKSH in-depth market knowledge

    We create localized strategies based on in-depth market knowledge

  • Hospital reception

    We can duplicate success across our Asian markets

  • DKSH employee compliance inventory check

    As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations

  • Warehouse weight checking

    Our quality experts safeguard the integrity of your products across the value chain

  • DKSH modern tools

    We empower our sales force with modern tools to grow your business

  • DKSH office

    We gain further efficiency through operating one of the largest SAP platforms in Asia

  • IT room

    We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans

  • DKSH Business Units

Did you know that...?

Success stories

  • Flooding in Thailand

    DKSH’s D-Pack system optimizes packing and minimizes environmental impact

    DKSH’s D-Pack delivery cube is an innovative packing system that helps the environment by minimizing the usage of plastic and reducing waste in the packing and distribution process. It also optimizes material usage and provides protection for goods stored inside the box.

  • Global healthcare company steps up eCommerce presence in Thailand

    Global healthcare company steps up eCommerce presence in Thailand

    Global market-leading healthcare company leveraged on DKSH’s innovative eCommerce solutions to drive incremental growth and further cement its market position in Thailand.

  • Mature oncology product secures space to grow in Taiwan

    Mature oncology product secures space to grow in Taiwan

    DKSH proved that even for a mature product in an oncology market dominated by multinationals, there is still room to grow your market share.

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