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Technology

With over 1,220 specialists, including more than 500 service engineers, DKSH Technology serves a customer base of over 25,000 companies. It operates in 17 markets from 75 business locations and is supported by more than 25 showrooms and demo labs.

Sales and service are our core competencies. We accompany our clients from developing a business strategy to translating it into an Asian reality. Using a state-of-the-art customer relationship management platform, we combine extensive industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

As a total solution provider and system integrator, we serve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final acceptance testing, production start-up support, training, maintenance, repair, spare parts and consumables supply as well as refurbishments and trade-ins. We operate as a trusted link between suppliers from Asia, Europe and America and customers in Asia, enabling suppliers to expand their markets and provide customers with access to products from around the world.

Local announcements

  • DKSH and SPC

    DKSH becomes market leader for scientific instrumentation in Thailand

    DKSH has signed an agreement to acquire the highly profitable and growing distributor SPC in Thailand. DKSH further consolidates the market through this acquisition and Business Unit Technology becomes the largest player for scientific instrumentation in Thailand.

  • COE Grand Opening

    DKSH and Mahidol University expand the Center of Excellence in Thailand

    DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies, has recently expanded the Center of Excellence at Bangkok’s renowned Mahidol University. The facility, founded in 2017, has been a regional research hub serving ASEAN academia and businesses. Due to the high demand in the past two years, the center has been expanded and the lab now features a wider range of leading brands to help researchers in developing technical and application expertise.

  • Han’s Laser Smart Equipment Group

    DKSH teams up with Han’s Laser to bring leading laser cutting technology to Thailand

    DKSH Business Unit Technology, a leading Market Expansion Services provider for technology companies seeking to grow their business in Asia, has signed an agreement with Han’s Laser providing marketing, sales and after-sales services for its laser cutting product line.

  • DKSH Thailand Additive Manufacturing Experts

    DKSH Thailand officially launched Business Line Additive Manufacturing

    Business Unit Technology, DKSH Thailand officially announced the opening of its new Business Line Additive Manufacturing. By partnering with the top industry leaders, DKSH brings the latest technologies and integrated solutions in additive manufacturing to Thailand.

  • Alex Lalumiere Director Client Sales of 3D Printing Asia Pacific Japan HP Inc. and Hanno Elbraechter Head Business Unit Technology DKSH

    HP Accelerates Transformation of Manufacturing with 3D Printing Expansion in Southeast Asia

    HP partners with DKSH to increase availability of HP’s Multi Jet Fusion technology in Singapore, Malaysia and Thailand

  • DKSH introduces the brand-new Malvern Panalytical Zetasizer Pro and Ultra - two flagship systems which deliver the ultimate in particle and molecule size and zeta potential analysis.

    Malvern Panalytical launches revolutionary new Zetasizer Pro and Zetasizer Ultra For intelligent, confident particle and molecule analysis

    Malvern Panalytical has unveiled its new Zetasizer® Pro and Ultra systems, designed to increase confidence in decision-making within key analytical workflows associated with product development and quality control. Built on the heritage of the market-leading Zetasizer Nano range, and already the proud recipients of a Red Dot 2018 design award, these new flagship instruments deliver significant improvements in the quality and speed of particle size, molecule size and zeta potential measurements.

  • DKSH brings Solida Biotech’s innovative bioprocess equipment to Asia

    DKSH, the leading Market Expansion Services Provider with a focus on Asia, has been appointed by Solida Biotech to bring its full portfolio of products and services to Indonesia, Korea, Malaysia, Taiwan, Thailand and Vietnam. DKSH will introduce Solida’s innovative products to the pharmaceutical and biotechnological industries, bio-food industries, cosmetic industries, R&D institutes and universities in the field of life sciences, renewable energies industries and institutions.

Events calendar in September

Thailand LAB INTERNATIONAL 2019

The event will be held on September 25-27, 2019. Starts from 10 a.m. to 5 p.m. at BITEC Bangna, Bangkok.

How 3D printing is transforming industries

Join our first ever webinar in Thai. Watch the training for 35 minutes and get your certificate from DKSH and Bigrep.

Come back again to check out our event calendar!

Past events in 2019


August 28 - 29, 2019 | Precision Machinery & 3D Printing Technology Days

July 24, 2019 | Seminar topic "Technology for saving in textile industry"

July 11 - 12, 2019 | Oil & Gas Roadshow 2019

June 19 - 22, 2019 | Surface & Coatings 2019

May 28 - June 1, 2019 | THAIFEX 2019

May 27, 2019 | New product launch - Malvern PANalytical

March 21, 2019 | JCB Roadshow at Kampangpetch

March 12-14, 2019 | CPhI Asia 2019

March 4, 2019 | Center of Excellence Grand Opening

February 28, 2019 | Foundry seminar

February 27-28, 2019 | New software & Technology update seminar and Training

February 21, 2019 | JCB Roadshow at Surat Thani

February 12, 2019 | JCB Roadshow at Hat Yai

Market Expansion Services across the technology industry

Full range of food preparation to waste disposal equipment for hotels, restaurants, convenience stores, coffee shops, shopping malls, supermarkets, food manufacturers, fast-food chains, hospitals and schools

Solutions for construction, transport and lifting, quarrying and mining, accessories of infrastructure equipment, enforcement, security and parking

Metal cutting and forming, additive manufacturing, testing and measuring, gear cutting and measuring, wire harnessing and wood working

Complete portfolio of instruments, general equipment, consumables, applications and services

Coating equipment, compressors, power generation, engines, environmental technologies, food processing, packaging, heat treatment, printing and pumps

What DKSH can do for you

If you manufacture technology products and wish to expand your business into Asia then DKSH Technology is the partner for you. Our local expertise and market knowledge reduce your risk exposure and increase the success of your market expansion initiatives. With our solutions-oriented approach for both suppliers and customers in all technology-driven aspects of business, you can also expect a fully-fledged service portfolio. This includes market entrance consultancy, sourcing, product development, marketing, sales, application engineering, training and after-sales services.

  • Download Business Unit Technology brochure for more information
Two men operating machine

Our services at a glance

When our consultants and market researchers at DKSH Technology advise a business partner on new markets to enter and how to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry strategies as well as sustainable, long-term strategies for existing businesses based on customer requirements.

Our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long-term.
 
Using a state-of-the-art customer relationship management system we are able to provide optimal coverage of our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers and proactively managing sales activities. Using in-depth market and competitor analysis as a basis to design and implement marketing campaigns and communication strategies, we ensure better penetration of existing products and services as well as successful new product launches. Our marketing portfolio also includes event management, media management and public relations.

Products are transported, stored and distributed efficiently and professionally thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain related services.

 

Our application engineers ensure that during presales and on-site process optimization, customized solutions are being designed and implemented for our customers. 
 
From initial drawings to the final products, we focus on providing the most competitive solutions. Our application engineers are supported with more than 25 showrooms and laboratories for demonstrations and trials.

Through best-in-class after-sales services, we ensure the long-term success of brands and products.

Operating with a state-of-the-art service management tool, we leverage the technical knowledge of our field service engineers and hotlines to offer quick response times and fast diagnoses and optimize spare parts availability to maximize uptime for our customers. Through structured service trainings, we ensure that our engineers’ knowledge remains current.

Our products

DKSH employee working with machinery

Why partner with DKSH

  • Business conversation

    Because of our more than 150-year history in the region, we are deeply rooted in communities throughout Asia and have established a vast network of relationships and access to key stakeholders

  • Haas recycling solutions

    Our indepth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets

  • DKSH employees

    Our regional footprint is unique in this industry and enables us to create significant synergies across regions
     

  • Hong Kong

    We take charge and are accountable for our actions and outcomes. Clearly defined processes and focused teams further ensure that clients get tangible results from the start

  • Employee working on machine

    Clients want to work with DKSH as no other company in this market can provide the same level of sales and service professionalism

  • DKSH employees in a laboratory

    We employ the best professionals in all areas of the technology industry, just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth

  • DKSH presentation

    By connecting with our well established local network, clients can tap into the full potential of their target market without having to invest in fixed local infrastructure, thereby minimizing risk

  • DKSH employee on training

    We ensure best practices can be shared to increase operational efficiency and effectiveness.

  • DKSH employees

    We combine local knowledge, culture, relationships and individual sales and service skills with state-of-the-art systems, a customer relationship management tool and our in-house service management tool

  • IT room
    Regular and customized reporting ensure our clients get transparency with respect to project pipelines, sales activities and market coverage as well as market share development

Did you know that...?

Facts and figures

Success stories

  • Breakthrough expansion while keeping it authentic

    RATIONAL’s combination ovens deliver perfectly on both food quality and reliability for supercenter retail chain’s take-out food section in Thailand.

  • First turnkey data center in Indonesia

    The Indonesian government’s strategic direction is to push the fiber and 4G network coverage nationwide as well as have all data from companies in Indonesia stored within the country. As an exclusive representative and distributor for Vertiv, a leading data center solutions provider (formerly known as Emerson Network Power), in Indonesia and Japan for two years, DKSH was approached by the second largest telecommunications company in Indonesia who were looking to continue to modernize, enhance and expand their network and communication infrastructure across the country.

  • Expanding into ASEAN with laser precision

    DKSH helps Asia’s largest laser processing equipment manufacturer to build its footprint in Malaysia and grow its presence in ASEAN.

  • Successfully flowing into new market segments

    Though Novasina’s product has been widely accepted in the meat processing segment, in Japan it had not made much headway in other business segments. Novasina needed to identify opportunities in other industries to grow its business presence in Japan.

  • Woodworking mastery reborn in Japan

    In Japan, the number of experienced wood workers has rapidly decreased as the wood-making craftsmanship has not been widely passed on to younger generations due to a low demand of such a specific skill set.

  • A staff of Café Bonfino enjoyed roasting coffee bean with Probat.

    Finding the perfect taste for Café Bonfino through superb application training and support

    Café Bonfino, a subsidiary company of YKK which serves coffee for YKK’s nationwide showrooms, own coffee shops and restaurants was looking for new coffee roaster to replace their aging machines.

  • Bringing traditional Japanese hospitality to Taiwan

    A five-star Japanese hotel in operation for over 100 years decided to open a hot spring hotel in Taiwan. The hotel required a kitchen area on each floor to handle food orders from room service. Each kitchen area needed to be equipped with a fryer on top of a pantry to ensure food is served at precisely the right temperature. However, such cooking equipment is not common in Taiwan.

  • Hiruscar doubles online sales with DKSH marketing campaign

    Hiruscar doubles online sales with DKSH marketing campaign

    By working with DKSH, Hiruscar successfully activated its online sales channels and tested the effectiveness of different e-commerce platforms for its range of products.

  • UV Varnish

    Odor-free UV varnish – new photography processing method cleans up

    When it comes to opportunities for new products or technologies in the market, DKSH’s specialist teams are in prime position to apply their Market Expansion Services skills to create, develop and market new breakthroughs.

  • Understanding the business partner generates added value

    Being a player in a capital goods market like transport and lifting equipment requires service capabilities beyond the ordinary. The DKSH Business Line Infrastructure offers integrated service solutions that win the trust of their partners, building on existing reputation and relationships to generate new business opportunities.

We are happy to have DKSH, the leading provider of scientific solutions in Southeast Asia, as partner for bringing our innovative and patented technology into the labs of this emerging part of the world. We think DKSH with its long experience and highly-qualified professional staff will be able to have a large success while introducing the Postnova FFF Platform in the Asian growth markets.

Thorsten Klein, CEO, Postnova Analytics

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