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Customer Care Proves Critical for Healthcare Services During a Pandemic Listen with ReadSpeaker

Amid the logistics and movement restrictions resulting from the COVID-19 situation, the DKSH Customer Care Medical Device (CCMD) team in Thailand took quick action to ensure that we were able to continue delivering lifesaving medical devices to our healthcare customers throughout the market.

Business Units

Healthcare

Business Lines

Medical Devices

Markets

Thailand

As medical devices are critical for lifesaving operations and urgent patient care, healthcare providers and medical facilities like hospitals and clinics must have an immediate and efficient ordering system and inventory support for their supply of medical devices.

At the height of the pandemic, most organizations including DKSH had to implement mandatory work-from-home procedures to safeguard the health and wellbeing of our employees.

Customer Care Proves Critical for Healthcare Services During a Pandemic

Our Customer Care Medical Device team in Thailand has shown tremendous commitment to transform ourselves when the situation demands it. As with the pandemic, we were able to stay on target and deliver all products under the service level agreements with our customers.

Suntaree Phuvathanarak, Assistant General Manager, Customer Care