Challenge
As a result of the large-scale social restrictions (LSSR) in place in Indonesia throughout the pandemic, many of our partners experienced increased traffic to their data centers and server facilities. As these are crucial services to allow people to work and connect with others from home, our partners needed to ensure that their facilities were working smoothly.
But technical problems did arise which our engineers needed to quickly fix to keep connectivity running. And with one data center site situated a domestic flight away in Kalimantan island and the bank’s data center on the other side of Jakarta, our engineers had to come up with out-of-the-box solutions to continue providing after-sales services to our customers, which was especially challenging due to movement control regulations and travel restrictions imposed in most parts of the market.