DKSH is a leading provider of Market Expansion Services for pharmaceutical, over-the-counter (OTC), consumer health and medical device companies seeking to grow their business in Asia. We provide a wide range of integrated and customized solutions, including registration, market entry studies, marketing and sales, redressing, physical distribution, as well as invoicing and cash collection.
Headquartered and publicly listed in Switzerland, we have a strong local healthcare presence in 13 Asian markets.
In our more than 150 years in Asia, we have built a capillary distribution network of unique scope and depth that includes 130,000 professional healthcare outlets such as hospitals, clinics, doctors, pharmacies, drugstores, dentists and optical outlets. We can also tap into our network of retail outlets if required and develop new channels, such as e-commerce.
With the deep market knowledge provided by our 8,000 healthcare specialists, as well as our commitment to international quality standards and corporate compliance, we set the benchmark in Asia.
Product adverse event
For adverse event (e.g. rash, nausea/vomiting) or any safety concerns related to healthcare products sold by DKSH Healthcare Business Unit, please contact DKSH Customer Care Center via phone: 1364 or Send an email to DrugSafety Team.
Product quality complaint/other complaints
For quality concerns and other complaints related to healthcare products sold by DKSH Healthcare Business Unit, please contact DKSH Customer Care Center via phone: 1364
Whether you are completely new to, expanding within or already well-established in Asia, we allow you to focus on your core competencies while driving your growth across the region. We understand that one size doesn’t fit every situation. With our deep industry expertise and broad local knowledge, we can develop customized and integrated solutions for your business success across Asia.
We currently support and represent 550 clients from the healthcare industry, including companies like Bristol-Myers Squibb, Roche, Alcon, Medtronic, Sanofi and Bayer.
They understand the need to partner with a seasoned expert that has a deep understanding the market, has strong connections with customers and key stakeholders and, most importantly, can get their product into the hands of the end-consumers. We are committed to delivering the results you need to be successful. This is why, on average, our clients work with us for more than ten years and at least three Asian markets.
We also help our customers (chain pharmacies, personal care stores, hospitals, clinics) to grow their business in new and existing markets by providing access to high-quality products, staff training and customer services, like consignment inventory management.
For companies wishing to license out products in the Asian markets, we are a proven partner through stand-alone entities such as Medinova, Favorex and BiO-LiFE brand-owning businesses based in Switzerland and Asia.
We are experts in business integration and can support you at every stage of the product life cycle, from pre-launch regulatory support and product launches to full services for mature and non-core brands. Under our full service solutions business model, we take charge of the whole value chain. Or work with us on selected services.
We use our in-depth market knowledge and insight to open up new markets for your products.
Our market entry services include:
Demand creation, distribution and fulfillment
Our marketing and sales teams use their strong relationships with the channel to create demand for your product at every stage of its lifecycle.
Demand creation services we offer:
We deliver your product to more channels through our capillary distribution network of unique scope and depth. Our facilities and fleet are professionally managed and subject to the most stringent international quality requirements, notably ISO 9001, ISO 13485, Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP).
Distribution services provided by DKSH include:
We go to the extra mile to not only market, sell and deliver your product, but to also fulfill the sales order process including after sales.
Our fulfillment services include:
Activation and measurement
We have the capability to turn shoppers into buyers by developing engaging activities for customers in both modern and traditional trade.
Activation services we provide include:
Our experts use modern tools to continuously measure impacts and fine-tune strategies where necessary.
We provide the following measurement services:
Specialized regulatory consultancy
We provide registration and regulatory consulting services for food supplements, cosmetics and healthcare products and devices. Our regulatory affairs experts maintain ongoing liaisons with regulatory authorities, manage our clients’ dossiers, process a large number of marketing authorizations on behalf of our clients and safeguard their interests.
Regulatory services we provide include:
Clients choose to work with DKSH for a number of reasons
Our healthcare experts go the extra mile for your success
We create localized strategies based on in-depth market knowledge
We can duplicate success across our Asian markets
As a publicly listed company in Switzerland, corporate governance and compliance are at the heart of our operations
Our quality experts safeguard the integrity of your products across the value chain
We empower our sales force with modern tools to grow your business
We gain further efficiency through operating one of the largest SAP platforms in Asia
We run a reliable IT backbone with sophisticated business continuity and disaster recovery plans
The business performance of our brand in the Hong Kong market has been tremendously successful. There is no doubt that the strategic thinking and diligent operation of the team in DKSH have contributed to the substantial growth and penetration of our brand in the local market.Eduard R. Dörrenberg, Managing Director, Dr. Wolff-Gruppe