After-sales services

Two men operating machine

We ensure the long-term success of your brands and products with our after-sales services.

Operating with a state-of-the-art service management tool, you benefit from quick response times and fast diagnoses by our qualified field service engineers as well as optimized spare parts availability to maximize your product's uptime.

Our service engineers always provide you with up-to-date knowledge through our structured service trainings.

We offer you:

Core competences

We offer you:

Installation and commission
Operator training
Maintenance and repairs
Spare parts and consumables
Refurbishments and trade-ins

Best in class reporting

We offer you:

Our state-of-the-art digital platform captures all the data related to our installed machines which enables us to provide you with instant transparent reporting such as installed base analysis and service activity reports. To drive service performance and quality, we monitor our service performance with KPIs such as “utilization rate” of our service engineers, “efficiency”, “mean time response”, “mean time to repair” and “touch rate of installed equipment”.

Highly skilled service engineers

We provide you:

Our skilled and experienced service engineers are the heart of our service operation.

We provide continuous in-house training programs to all of our service engineers so they can build bridges with you and maximize your service satisfaction.

Services we offer

Installation and commissioning
For new system installations, we ensure a quick and efficient start up. Our experts will be at your site when you power up the system.

Visual inspection of unit and installation

Performance verification testing

Operator training

Ensure unit is functioning properly with your equipment for optimal performance
Calibration services
Why calibrate?

Improve machine accuracy and keep your machine tool in specification

Reduce hours to mechanically align a machine

Accurate machines save money

Regular calibrations will help recognize abnormal wear and tear

Produce more accurate and precise results
Preventive maintenance
Ensure your systems always function at their optimized condition with our regular maintenance services. They can also increase the life span and productivity of your instruments.

Performance verification testing based on recommendations by the manufacturer

Complete system and functionality testing

Improve performance and extend component life
Repair services
A full range of repair services are available should the need arise. Our qualified and certified specialists provide timely and efficient servicing for your instruments whenever, wherever you need us.

Fast repair turnaround

Reduced instrument downtime
Spare part supply

We only use original spare parts and never compromise on quality. You can therefore always be sure that your device will continue to meet all of the required specifications even after repair.

Learn more about the services we offer in your industry:

Gears

Metal cutting and forming, additive manufacturing and more

Woman in a lab

Complete portfolio of laboratory instruments, consumables and more

Microchip

Full service provider for applications in front-end and back-end processes

Coating, compressors, power generation, engines and more

Success stories

Success stories

We have helped many business partners to successfully enter and expand in Asia Pacific markets. Learn how we have supported them to become market leaders in their industries.

Our expertise

Insights

Our experts keep you informed of industry and market developments in Asia, so you can benefit from their first-hand knowledge.