We ensure the long-term success of your brands and products with our after-sales services.
Operating with a state-of-the-art service management tool, you benefit from quick response times and fast diagnoses by our qualified field service engineers as well as optimized spare parts availability to maximize your product's uptime.
Our service engineers always provide you with up-to-date knowledge through our structured service trainings.
We offer you:
We offer you:
Our state-of-the-art digital platform captures all the data related to our installed machines which enables us to provide you with instant transparent reporting such as installed base analysis and service activity reports. To drive service performance and quality, we monitor our service performance with KPIs such as “utilization rate” of our service engineers, “efficiency”, “mean time response”, “mean time to repair” and “touch rate of installed equipment”.
We provide you:
Our skilled and experienced service engineers are the heart of our service operation.
We provide continuous in-house training programs to all of our service engineers so they can build bridges with you and maximize your service satisfaction.