A strong commitment to the local communities we operate in has always been an integral part of our business. We are a trusted collaborator, making sure we leave a positive impact on and support the well-being of every community we have operations with. We realize our social responsibility beyond our business activities by engaging in projects and selected sponsorship programs to develop and support local communities.
As a services provider, our success largely depends on our more than 32,000 employees who share our values. As our reputation is built on trust and reliability, we seek to create a work environment that is based on the principles of fairness and equality to attract, develop and retain talent and to maintain stable relationships with our business partners.
DKSH promotes and distributes our clients’ products in local markets, particularly in Asia. Our intimate knowledge of the markets we do business in is a key part of the value we bring to our clients, who often do not have a local presence. An important part of our service offering is our market coverage via a capillary distribution network, which means that we can serve our customers wherever they are located.
Our market presence is also integral to our corporate culture. As a Swiss company deeply rooted in Asia, DKSH successfully combines Swiss reliability and Asian “can-do” attitude. This is a key part of our company’s success. We also believe sharing business practices from other cultures contributes to local skills and economic development.
The bulk of our procurement activities refers to goods we source and distribute under marketing and distribution services agreements with our clients. For the operation of our business, we procure goods and services (non-trade procurement, NTP), such as delivery drivers and contractor labor, utilities for our sites and office supplies. Much of our non-trade procurement is at the local level, such as local labor. For crucial services, such as delivery providers, we operate from a few main providers in each market.
A comparatively small part of our business relates to sourcing of materials and components for the own brand items we manufacture or distribute (OEM), such as watches or healthcare products, as well as our food manufacturing business.
As a services provider, our success largely depends on the availability of skilled employees who share our values. As our reputation is built on trust and reliability, we seek to retain talent to maintain stable relationships with our business partners.
Our company is widely diversified and complex, yet highly specialized in the industries we serve. Many of our client and customer-facing specialists need to possess a science degree and demonstrate professional know-how and experience, commercial acumen and interpersonal skills. Employees in business support functions must manage the complexities and challenges that come with such a large and diverse company. Often in less developed markets, the availability of qualified candidates is limited, and special efforts are required for recruitment and training.
DKSH operates a diversified portfolio of activities, distributing a wide range of products to many different industries. Activities include sales, marketing, distribution, warehousing, installation and after-sales services, involving the operation of machinery and handling equipment, such as forklifts. Our manufacturing operations are comparatively small.
Some of the more serious health and safety risks associated with our business relate to workplaces and/or people we do not manage directly. In smaller parts of our business, we deal with dangerous goods (storage, handling, transportation) where there is potential for our employees in Supply Chain Management and other functions to be exposed to health and safety risks. Our capillary distribution network means a significant amount of travel for sales teams and delivery drivers (mostly contractors), making safe driving a priority.
Much of our workforce is employed in countries which rank high on human rights risk indices. Additionally, we procure a huge range of services and products across Asia, such as outsourced drivers for our distribution network, warehouse workers, product promoters, consultants, stationery suppliers, office equipment suppliers, components for our own-brand manufacturing and cleaners. Some of these industries are considered at higher risk of human rights violations and we focus our attention on the contractors who directly help us deliver our client offering, including delivery drivers and warehouse workers.
A strong commitment to the local communities we operate in has always been a key part of our business. Our business was founded by Swiss pioneers who went to explore opportunities in Asia in the 19th century. Over time, our operations became deeply rooted in the countries we operate in and today this is a key ingredient for our sustainable success.
We create positive impacts on society, particularly in less developed regions, by providing stable jobs with fair employment terms and opportunities for personal development, and by raising standards in how business is conducted. Furthermore, through our capillary distribution network, we enable market access for healthcare products and other necessary items across Asia, contributing to the quality of life in the communities we serve.
We strive to create a positive impact on top of our business activities by engaging in projects and selected sponsorship programs to develop and support local communities.