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Prompt Delivery of Serum Keeps Leading Paediatric Research Institute Going in Singapore

The successful sourcing and delivery of Fetal Bovine Serum (FBS) by DKSH will ensure children and patients continue to benefit from the services of Singapore’s leading paediatric scientific research institution.

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The Khoo Teck Puat–National University Children’s Medical Institute (KTP-NUCMI) provides comprehensive care for infants, children, and adolescents across a full range of specialties at the National University Hospital.

As the principal teaching facility of the Department of Paediatrics, KTP-NUCMI is also the primary institution for paediatric medical education in Singapore. Apart from providing undergraduate and postgraduate medical education in paediatrics to doctors, nurses, and allied health professionals, it is also committed to advancing paediatric scientific research in Singapore and the Southeast Asia region.

Prompt Delivery of Serum Keeps Leading Paediatric Research Institute Going in Singapore

Challenge

Our customer was sourcing laboratory equipment that was in accordance with the international standards of Good Laboratory Practices (GLP). They also required a business partner who was able to help elevate their lab practices, techniques, and procedures.

The research center was keen to provide a safer and healthier environment in the labs. They also needed to reduce the risk of exposure to hazardous agents for researchers and students.

Approach

As they were already using Fetal Bovine Serum (FBS) from an existing supplier, we focused on showcasing the benefits of Corning FBS solutions. The primary use of FBS is as a supplement for in vitro cell culture. Corning’s premium FBS is collected from government-approved abattoirs in the United States, Australia, and New Zealand.

To convince NUH of DKSH’s capabilities, we presented competitive pricing for the FBS solutions and ensured them that we have ready-available FBS supplies. This reduces the waiting time while reducing freight costs and speeds up delivery time to our customer.

Result

By managing to win over NUH with our quality services and proven products, we were able to support NUH in continuing to provide quality paediatric research and services to the market.

I'm relieved to find out that DKSH Singapore has ready stocks for Corning FBS. We were also impressed with the sales team and support provided throughout working with DKSH.
Representative of National University Hospital